Terms and Conditions of Purchase

1. General Provisions

1.1. These terms of sale (hereinafter – the “Terms”) define the mutual rights, obligations, and responsibilities of the Buyer and UAB Konveka (hereinafter – the “Seller”) when purchasing goods in the online store.

1.2. Product photos are for illustrative purposes only; actual products may differ from those shown. Photos cannot serve as a basis for claims. A product is considered to be of proper quality if it corresponds to the sample, model, or description provided in the online store.

2. Moment of Contract Formation

2.1. The purchase-sale contract between the Buyer and the Seller is deemed concluded from the moment the Buyer, after forming a shopping cart, indicating the delivery address, selecting a payment method, and familiarizing themselves with these Terms, clicks the “Pay” button. The agreement remains in force until all obligations under it are fulfilled.

2.2. Each contract concluded between the Buyer and the Seller is stored by UAB Konveka.

3. Rights of the Buyer

3.1. The Buyer has the right to purchase goods in the online store in accordance with these Terms and the laws of the Republic of Lithuania.

3.2. The Buyer (consumer) has the right to withdraw from the purchase-sale contract by notifying the Seller in writing within 30 working days from the date of delivery, following the Lithuanian Minister of Economy’s Order No. 258 of 17 August 2001 on the rules for the sale of goods and provision of services when contracts are concluded using means of communication.

4. Obligations of the Buyer

4.1. The Buyer must accept the ordered goods and pay for them and their delivery.

4.2. If any data provided in the registration form changes, the Buyer must immediately update it.

4.3. The selected goods are reserved and the Seller begins to fulfill the purchase-sale contract only upon receipt of a payment confirmation from the Buyer’s bank. The Buyer must confirm the payment no later than 24 hours after clicking the “Pay” button. If payment is not confirmed within this period, the Seller may treat it as the Buyer’s withdrawal from the purchase-sale contract.

4.4. The Buyer must comply with all other requirements specified in these Terms and Lithuanian legislation.

5. Rights of the Seller

5.1. If the Buyer attempts to harm the operation or stability of the online store, the Seller may, without prior notice, restrict, suspend, or terminate the Buyer’s access.

5.2. The Seller may suspend or terminate the operation of the online store temporarily or indefinitely without prior notice.

5.3. The Seller has other rights established in these Terms and under Lithuanian law.

6. Obligations of the Seller

6.1. To ensure the Buyer can properly use the services provided by the online store.

6.2. To arrange the delivery of goods ordered by the Buyer to the address specified by the Buyer.

6.3. If the Seller cannot deliver the ordered goods due to important circumstances, they must offer the Buyer an equivalent product. If the Buyer refuses the equivalent, the Seller must refund the payment within 5 working days. In such a case, the Seller shall not be liable for non-delivery.

7. Delivery of Goods

7.1. Goods are delivered at the Seller’s expense by a transport company.

7.2. Goods are delivered to the address specified by the Buyer by the date indicated on the product page, calculated from the date payment is received. Delivery is available throughout Lithuania, excluding the Curonian Spit.

7.3. Upon delivery, the Buyer must inspect the shipment’s condition, quantity, quality, and assortment with the transport company representative.

7.4. If any discrepancies are noticed (damage, quantity, quality, or assortment), the Buyer must refuse the shipment and indicate the issue on the delivery note. If the shipment is accepted and the delivery note is signed without remarks, it is considered defect-free and compliant with the contract.

8. Return of Goods

8.1. If the Buyer (consumer) withdraws from the contract as per clause 3.2, goods are returned at the Seller’s expense within 14 days of written notice. Items that are not liked due to form, size, color, model, or completeness (except for statutory exceptions) can be returned within 30 days from delivery to the UAB Konveka warehouse. In warranty cases, returns follow the Minister of Economy’s Order No. 217 of 29 June 2001. Return shipping is paid by the Buyer.

8.1.1. Goods must be returned in full, in their original packaging (including instructions). The original invoice must be included.

8.1.2. The Buyer is responsible for packaging. Incomplete or poorly packed goods will not be accepted.

8.1.3. Used and/or damaged goods or goods that have lost commercial value will not be accepted. Visual changes necessary for inspection are not considered damage.

8.2. If the delivered product is defective, the Buyer may contact UAB Konveka for repair or return.

9. Liability

9.1. Parties are liable for any breach of the purchase-sale contract in accordance with Lithuanian law.

9.2. According to Article 8, Part 3 of the Law on Electronic Signatures of the Republic of Lithuania, the Buyer and Seller agree that confirmation of actions on the online store using login credentials shall have the same legal effect as a written signature. The Buyer must ensure the confidentiality of login credentials and notify the Seller immediately of any suspected breach.

9.3. The Seller is not liable for third-party websites accessed via links from the online store.

9.4. The liable party must compensate for damages caused to the other party.

10. Communication of Information

10.1. The Seller sends all notifications to the email address provided in the Buyer’s registration form.

10.2. The Buyer sends all notifications and inquiries to donatas@konveka.lt.

11. Final Provisions

11.1. All disputes arising from or related to the purchase-sale contract shall be resolved through negotiations. If no agreement is reached, disputes are resolved according to the laws of the Republic of Lithuania.